Политика возврата средств

At Cloud Nine Beauty, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase or experience , we are here to help. Please review our policies below for returns, and exchanges on our services and products offered.  

Product Returns and Exchanges 

We accept returns and exchanges for unused, unopened, and undamaged products in their original packaging, provided they meet the following criteria:

-Eligibility: The product must be returned within 15 days from the purchase date.

-Proof of Purchase: A valid receipt or order confirmation is required. 

Non-Returnable Items:

• Opened or used products
• Customized or special-order items.
• Gift Cards

Process For Returns:

-Contact us at info@cloudninebeauty.co with your order details to initiate the return process. Next, ship the item back to us with the return address provided in the email we sent. Return shipping costs are the customer's responsibility unless the product was damaged or incorrect. 

Refunds for Services:

If you are dissatisfied with your service, please notify us within 78 hours so we can address your concerns. 

Due to the labor and products used during the service, all service sales are final.

We may offer complimentary adjustments and store credit for future services.